Refund and Returns Policy – elitebbswheels.shop

Refund and Returns Policy Elite BBS Rims – elitebbswheels.shop

At Elite BBS Rims, we stand behind the authenticity and quality of every genuine BBS wheel we curate and ship. We want you to be completely satisfied with your purchase. However, because our products are premium forged automotive wheels (high-value, performance-oriented parts), we have specific guidelines to ensure fair handling of returns, exchanges, and refunds. This policy complies with Google Merchant Center standards for Shopping ads and free listings, including a clear return window, process, conditions, and timelines.

1. Return Window

You have 30 calendar days from the date you receive your order to initiate a return or exchange request.

This meets Google’s minimum requirement for most products in the US (and aligns with common consumer expectations).
The clock starts on the delivery date confirmed by the carrier ( USPS, UPS, FedEx tracking).
We recommend inspecting your wheels immediately upon arrival—report any issues right away.

2. Eligibility for Returns or Exchanges

To qualify for a return or exchange, the item must meet all of these conditions:

Be unused, in original condition, and in the same new, sellable state as when delivered.
Include all original packaging, protective covers, center caps, hardware (bolts/nuts if included), and documentation.
Have no signs of mounting, installation, road use, curb rash, scratches, or damage from handling/shipping (beyond normal transit wear we cover).
Come with proof of purchase (order number, invoice, or packing slip).
Be accompanied by photos of the wheels in their current condition if requesting due to defect or damage.

We do not accept returns for:

Wheels that have been mounted, balanced, or driven on (even minimally)—due to safety and hygiene concerns with performance automotive parts.
Custom-ordered or bespoke BBS configurations (e.g., special finishes or Unlimited program items) unless defective.
Items damaged due to improper installation, misuse, accidents, or modifications by the customer.
Change-of-mind returns on final-sale or clearance items (if clearly marked as such).

3. Reasons for Return

Defective or Damaged in Transit — If your wheels arrive damaged or with manufacturing defects, we’ll cover return shipping and provide a full refund or replacement at no extra cost to you. (Report within 7 days of delivery for fastest resolution.)
Incorrect Item or Fitment Error — If we sent the wrong model, size, or finish, we’ll arrange a free exchange or refund (including original shipping).
Change of Mind / No Longer Wanted — Accepted within the 30-day window if the wheels meet the eligibility conditions above. Customer is responsible for return shipping costs and any restocking fee (see below).

4. Return Process – Step by Step

Contact us first — Email info@elitebbswheels.shop (or use our contact form) with your order number, photos of the issue (if applicable), and reason for return. We’ll reply within 1-2 business days with approval and instructions.
Do not ship back without approval — Unauthorized returns may be refused or delayed.
Pack securely — Use the original packaging (or equivalent sturdy boxes) to prevent damage during transit. Include all accessories.
Ship to our return address — We’ll provide the exact address (typically our Los Angeles-area warehouse) once approved.
Track your shipment — Keep proof of postage; we recommend insured shipping for high-value items.

5. Refunds

Processing time — Once we receive and inspect the returned wheels (usually 3-7 business days after arrival), we’ll process your refund within 5-10 business days.
Refund method — Issued to the original payment method (credit card, PayPal, etc.).
What you get back:
- Full refund for defective/Non-defective/damaged/incorrect items (including original shipping).
- For change-of-mind returns: Refund of the product price only (original shipping fees are non-refundable; return shipping is your responsibility).
Restocking fee — A 15% restocking fee may apply to approved change-of-mind returns to cover inspection, repackaging, and potential lost resale value on premium forged wheels.
Taxes & duties — Non-refundable if already paid.
You can expect to see the refund in your account within 5-10 business days after we process it (depending on your bank/card issuer).

6. Exchanges

If you’d prefer an exchange (size, finish, or model), let us know during your initial contact. We’ll check availability and guide you—exchanges follow the same eligibility rules. Customer pays return shipping; we cover outbound shipping for the replacement if the original issue was our error.

7. Important Notes for Automotive Wheels

Wheels are safety-critical components—once mounted, they cannot be returned for hygiene/safety reasons.
We strongly advise professional installation and balancing by a qualified shop.
Any visible signs of use (tire marks, brake dust buildup, curb damage) will void eligibility for change-of-mind returns.

8. Questions or Need Help?

We’re here to make this smooth. Reach out anytime:

Email: info@elitebbswheels.shop
Include your order number for fastest help.

This policy is consistent across our website and Google Merchant Center account. It applies to all standard orders in the United States (our primary market). International buyers: please inquire separately, as policies may vary by country and shipping regulations.

We appreciate your business and trust in Elite BBS Rims—authentic BBS legends, delivered with care. Drive elite.